Welcome to Neat Storage AKA HA92 Limited (referred to herein as \”HA92\”, \”we\”, \”us\”, or \”our\”). These Terms and Conditions (\”Terms\”) govern your use of our website, purchases made online or offline, and any products or services provided by us. By placing an order or using our website, you (\”Customer\”, \”you\”, or \”your\”) agree to be bound by these Terms.
1. Products and Use
All products sold by HA92 are intended for standard residential or commercial use and are not designed for use in hazardous or safety-critical environments. Customers are responsible for evaluating product suitability for their intended purpose.
2. Limitation of Liability
To the maximum extent permitted by Canadian law:
- HA92 shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to property damage, personal injury, loss of profits, or loss of data arising from or related to the use of our products.
- Our total liability, whether in contract, tort (including negligence), strict liability, or otherwise, shall be limited to the purchase price paid by the customer for the product in question.
- Under no circumstance will HA92 be liable for damages exceeding the original sale price of the product, even in the event of alleged product malfunction or defect.
3. Warranty
Unless otherwise stated in writing at the time of sale:
- Products are sold with a limited 1-month warranty covering manufacturer defects only.
- The warranty does not cover:
- Normal wear and tear
- Damage during shipping
- Damage due to misuse, improper installation, modification, or negligence
- Acts of God or external causes
- Warranty claims must be made within 30 days of the delivery date and require proof of purchase and clear description/photos of the defect.
4. Returns and Refunds
We accept returns under the following conditions:
- Return period: Within 14 calendar days of delivery.
- Products must be:
- Unused
- In original, undamaged packaging
- In resalable condition
- The customer is responsible for return shipping costs unless the return is due to our error (e.g., incorrect item shipped).
- A full refund will be issued upon receipt and inspection of the returned item. We reserve the right to deny refunds if items are returned used or damaged.
5. Shipping and Delivery
- All risk of loss or damage passes to the customer upon delivery by the carrier.
- Any damage during transit must be reported to us within 24 hours of receipt.
- We do not guarantee delivery timelines and are not responsible for delays caused by third-party carriers or customs.
6. Assumption of Risk
By purchasing and using our products, you acknowledge that:
- You have reviewed the product specifications and confirmed their suitability for your intended use.
- You are solely responsible for the safe and appropriate use, installation, and maintenance of the product.
- HA92 is not liable for injuries or damages arising from the improper or unsafe use of our products.
7. No Warranties or Guarantees (Beyond Limited Warranty)
All products are provided \”as-is\” and \”as available\”, without warranties of any kind beyond the limited warranty stated above. We disclaim all other warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.
8. Force Majeure
We are not liable for failure to perform our obligations if such failure is caused by events beyond our reasonable control, including natural disasters, pandemic, supplier failures, transportation delays, government restrictions, or similar circumstances.
9. Dispute Resolution
Any disputes arising from these Terms or from your purchase or use of our products shall be resolved as follows:
- You agree to first attempt to resolve disputes informally by contacting us directly.
- If not resolved, disputes shall be submitted to binding arbitration in Regina, Saskatchewan, governed by the laws of the Province of Saskatchewan.
- You waive any right to participate in a class action or jury trial.
10. Governing Law
These Terms shall be governed by the laws of the Province of Saskatchewan and the federal laws of Canada, without regard to conflict of laws principles.
11. Severability
If any provision of these Terms is deemed invalid or unenforceable, that provision shall be removed, and the remaining provisions shall remain in full force and effect.
12. Modifications
We reserve the right to update or change these Terms at any time. Changes will be effective upon posting on our website. Continued use of our services or purchase of our products after such changes indicates your acceptance.
13. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
HA92 Limited
Email: contact@neatstorage.ca