This Shipping & Returns Policy applies to all purchases made via our website, email, phone, or other ordering platforms provided by Neat Storage AKA HA92 Limited.
1. Shipping Policy
Processing Time
- Orders are processed within 1–3 business days (excluding weekends and holidays)
- Custom or pre-order items may require longer; timelines will be specified on product pages
Shipping Methods & Carriers
- We use trusted private delivery providers or carriers like Canada Post, UPS, FedEx, Uber Delivery Services, and Purolator
- Carrier selection depends on size, weight, and delivery location
Shipping Rates
- Rates are calculated at checkout based on location and product size/weight
- Free shipping may apply to qualifying orders as advertised
Delivery Timeframes
- Estimated delivery times:
- Local (Saskatchewan): 1-7 business days
- National (Canada-wide): 3–14 business days
- Delivery delays may occur during holidays or due to carrier issues. We are not responsible for late deliveries by carriers.
Lost or Damaged Packages
- You must report damage or missing packages within 24 hours of delivery
- Claims require: clear photos, packaging kept intact, and product description
- We will assist in filing claims with carriers, butwe are not liable for third-party shipping issues
2. Returns & Refunds
Return Window
- Returns accepted within 14 calendar days from the date of delivery
- The item must be:
- Unused and in new condition
- In original packaging, with all tags and accessories
Return Process
- Email contact@ha92.ca with your order number and reason for return
- We will approve and provide return instructions
- Ship the item to our return address (provided upon approval)
- Once received and inspected, refunds will be issued within 7 business days
Customer Pays Return Shipping, unless:
- The item is defective or incorrect
- We explicitly agree to cover the return cost
3. Warranty
Standard Warranty Period
- Unless otherwise stated, products come with a 1-month (30 days) limited warranty
- Covers only manufacturer defects (not damage due to use or transit)
Warranty Exclusions
- Physical damage after delivery
- Improper installation or misuse
- Cosmetic wear and tear
- Custom items
Filing a Warranty Claim
- Send proof of purchase, photos, and description of the issue to contact@ha92.ca
4. Non-Returnable Items
- Items that are custom-made or clearance/final sale
- Items that have been used, assembled, or installed
- Products damaged by customer handling
5. Order Cancellations & Modifications
- Orders can be cancelled or changed within 12 hours or before shipment
- Once shipped, the standard return policy applies
6. Contact Us
Questions? Need help with your order?
📧 contact@neatstorage.ca