Neat Storage AKA HA92 Limited (\”we,\” \”us,\” or \”our\”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
1. What Personal Information We Collect
We collect information when you interact with us online, through purchases, customer service, or other communication methods:
- Identification & Contact Info: Name, address, email, phone number
- Order & Payment Info: Billing/shipping address, product details, order history
- Payment Methods: Payment information is securely processed via third-party gateways (e.g., PayPal, Stripe) and is not stored on our servers
- Technical Data: IP address, browser type, device ID, cookies, pages visited
- Optional Info: Reviews, feedback, and survey responses
2. Why We Collect Your Information
We use your information to:
- Process and fulfill orders
- Deliver products and services
- Communicate order updates, confirmations, or support
- Improve our website, products, and customer experience
- Prevent fraud and fulfill legal obligations
3. Sharing of Personal Information
We do not sell or rent your personal information. We may share your data with trusted third parties only when necessary:
- Shipping Providers (e.g., Canada Post, UPS) to deliver your orders
- Payment Processors (e.g., PayPal, Stripe) to process transactions
- Service Providers (e.g., IT support, website analytics)
- Legal Requirements: If required to comply with law or protect our rights
All third-party service providers are required to safeguard your data in accordance with applicable laws.
4. Data Retention
We retain your personal data:
- As long as needed to fulfill your purchase or request
- For legal, accounting, or reporting obligations
- You may request deletion where applicable
5. Your Rights
Under Canadian privacy laws, you have the right to:
- Access and correct your personal information
- Withdraw consent to future use
- Request deletion, subject to legal exceptions
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise your rights, contact us at [Insert Email].
6. Security Measures
We implement physical, administrative, and technical safeguards to protect your information, including:
- SSL encryption
- Limited access to sensitive data
- Secure servers and access logs
7. Cookies & Tracking Technologies
We use cookies to:
- Recognize your device
- Improve website performance
- Analyze traffic and preferences
You can control or disable cookies through your browser settings.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
9. Contact Us
If you have questions about our privacy practices, please contact:
HA92 Limited
📧 contact@neatstorage.ca